Application Support

Keep track of everything with scc SAP Application Support

Every project has a beginning and an ending. This also applies to SAP projects. Everything has to be up and running by this ‘Day X’ – that’s when the project team moves on. But in our rapidly changing world, with thousands of opportunities but also challenges, it’s becoming increasingly important to look ahead to what comes ‘afterwards’ as well. And to stay on track.
Everything at a glance
So it is no longer just a matter of individual, one-off projects, but rather of keeping a constant eye on existing systems and processes.
Continuous optimisation
This allows errors to be identified and rectified quickly, or minor optimisations to be carried out. The IT infrastructure therefore remains up to date at all times.
Application Support
And that is precisely why we have developed our SAP Application Support – a service available to both existing and new customers.

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Our SAP Application Support

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With our Application Support service, we offer the option of managing your day-to-day SAP applications. We provide assistance with day-to-day operational issues, ad hoc tasks for which your IT resources are insufficient, and minor changes. We cover all SAP functions and modules – including HR-related matters, in collaboration with our sister company HR Force.
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So what does this mean for you? Quite simply: we’re on hand immediately if something in your system suddenly stops working, and we’ll quickly find a satisfactory solution. But we’re also here to support you when minor changes or additions need to be made – things that don’t warrant a major project of their own, yet are still essential.
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Whether reports are no longer running smoothly, master data changes need to be made, structures need to be adjusted or a period slider is causing problems – we’ll help. Quickly. Without red tape. Effectively. Using a clear ticketing system. With experience and a sense of humour. And across all three companies in our group – from scc to HR Force to CrossIT.

The key pillars of our SAP Application Services:

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Experience:
We know SAP. It’s as simple as that. Our team consists of experienced consultants who have been working in this field for many years and have had the opportunity to get to know and support businesses across a range of sectors.
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Networking:
The scc team is not divided into strictly separate departments; instead, the Application Services team handles both projects and support, meaning it not only possesses a broad range of knowledge but is also optimally networked.
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Speed:
As we have defined a fixed time allocation for support activities – which cannot be used for projects – we are highly accessible and can respond quickly.
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Transparency:
We get straight to work and try to resolve the issue. However, we also let you know in good time should the task prove to be larger and more complex than anticipated. This ensures you always have full control over costs.

Long-term partnership

Our service is designed with a long-term partnership in mind. Why? Because knowledge takes time and space. And the better we know you, your system and your specific requirements, the quicker we can respond. That is also why we advise clients to start thinking about ‘what comes next’ at an early stage. A long-term strategy is the key to success.

But we also relish the challenge of breaking new ground and building up expertise with clients with whom we have not previously carried out a project. Because we know that needs can often arise very quickly – for example, when the internal resource situation changes and expert external support is required.

The following therefore benefit from our Application Services:

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Existing clients:

In this case, we already know you as a client and are familiar with your specific circumstances, having built up in-depth expertise. The transition to a support partnership is therefore straightforward, and we can get the most out of it.

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New clients:

In terms of expertise, we’re starting from scratch here. We therefore begin by closely examining existing SAP applications, processes and documentation, as well as any specific characteristics, to determine how we can help.

The perfect complement and opportunity

Our Application Support is therefore the perfect complement. But it also represents a huge opportunity.
Rectifying shortcomings
This enables us to quickly eliminate weaknesses or make minor additions that are important for the system but do not require a major project of their own.
Outsourcing support
It makes sense for companies with limited IT resources to outsource support to safeguard their operations – particularly when faced with a shortage of skilled staff or the complexity of IT structures.
Freeing up resources
Either way, we’re here to help. And this allows repetitive, generic SAP tasks to be outsourced, whilst your own IT team can focus on specialist areas.

FAQs - Frequently Asked Questions

What is SAP Application Support?

SAP Application Support encompasses the ongoing support, maintenance and management of SAP applications and business processes. This includes fault rectification, customisation, master data maintenance, assistance with user enquiries, and the ongoing optimisation of existing SAP systems. The aim is to ensure stable operation, resolve issues quickly and implement continuous improvements.

What is an SAP application

An SAP application is a software application within the SAP system landscape that supports specific business processes. These include, for example, applications for finance, procurement, production, human resources and logistics. Companies often use several SAP applications that are interconnected.

Why is application support important following an SAP project?

Once an SAP project has been completed, the actual operational phase begins. In day-to-day business operations, requests for adjustments, errors or new requirements regularly arise. Professional application support ensures that SAP systems can be operated in a stable, up-to-date and efficient manner.

Which SAP modules can be supported as part of the Application Support service?

SCC’s SAP Application Support generally covers all SAP functions and modules. These include, for example, solutions for finance, controlling, procurement, logistics, production, sales and human resources.

Which organisations is SAP Application Support suitable for?

SAP Application Support is suitable for both organisations with their own IT department and those with limited in-house resources. It is particularly useful when short-term support, specialist SAP expertise or additional capacity is required.

What are the benefits of outsourced SAP application support?

External SAP application support offers companies: - rapid access to SAP expertise, - greater availability of resources, - reduced staffing costs, - faster response times, - predictable costs, and - the opportunity to take the pressure off internal teams.

Can minor changes also be implemented via Application Support?

Yes. Minor adjustments, enhancements or optimisations in particular – which do not warrant a dedicated SAP project – are among the typical tasks of Application Support. This enables improvements to be implemented quickly and efficiently.