SAP - Communication & Coordination

Keep everything under control with CrossIT’s basic IT support

The SAP world is increasingly moving to the cloud. This opens up opportunities – but also presents challenges. The crux of the matter is that many companies lack the basic knowledge to carry out the necessary tasks at the right time and in the right way. The solution? An intermediary acting as a link between your company and SAP. This is precisely the role we – or rather, our sister company CrossIT – fulfil with our RISE run&care Basis IT support.
The Cloud
The cloud, in contrast to on-premises solutions, offers many advantages, but also requires comprehensive expertise – particularly when using full-service offerings such as RISE with SAP.
Lack of expertise
If expertise is lacking, necessary optimisations often go unnoticed. Furthermore, SAP has announced that it will discontinue on-premise support by 2030 and will only continue to develop key functions in the cloud. This can lead to a dilemma, particularly where contractual dependencies exist.
The ideal intermediary
We – or rather our sister company CrossIT – are the perfect link between your company and SAP; we handle all communication and planning. To this end, we have launched the basic IT support service RISE run&care.

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We are the missing link between you and SAP

CrossIT handles communication with SAP, planning and coordination, and ensures that all necessary changes are precisely coordinated and correctly implemented.

Drawing on our extensive technical expertise, we offer you bespoke solutions and support you every step of the way. From installation and design through to the set-up, operation and optimisation of IT systems – our expertise and commitment ensure that your systems operate efficiently and reliably.

As SAP’s operational activities are increasingly being shifted to the RISE environment, other tasks either remain with you or are taken over by CrossIT.

With our SAP Basis IT support, we assist you with:

1
Planning & Coordination
We take care of the strategic planning and coordination of all tasks relating to your SAP system to ensure it runs smoothly.
2
Interfaces & Integrations
Whether using existing or new technologies – we ensure the seamless integration and optimal functionality of your systems.
3
System Design & Strategy
Our team develops bespoke designs and strategies that are perfectly tailored to your business requirements.
4
Security & Data Protection
We ensure that your data is protected and complies with all security standards.
5
Performance
Through continuous optimisation, we guarantee the best possible performance of your systems.
6
Comprehensive Monitoring
We integrate your systems into a comprehensive monitoring system to provide a constant overview of system health.

Our products
RISE run&care and
R/3 keep&care

We have seized the opportunity presented by the changes to SAP’s framework conditions to develop new, tailor-made solutions for you that are tailored to the current situation. Our goal remains the same: to support you in operating an SAP system that functions optimally.

1
RISE run&care:

SAP now expects RISE customers to possess comprehensive SAP Basis administration and design skills, which are not always available. With RISE run&care, CrossIT offers all the necessary services, skills and support in the ‘SAP Basis’ area to meet these requirements and take on all key tasks.

2
R/3 keep&care:

For customers operating legacy or non-RISE systems in a non-RISE infrastructure, CrossIT ensures the reliable operation of these systems with R/3 keep&care.

Your benefits at a glance:

Fully equipped
With these new offerings, you’ll be fully equipped to successfully tackle the challenges of the modern SAP world.
Tailored solutions
Put your trust in CrossIT’s expertise and benefit from our bespoke solutions.
The ideal structure
This allows you to focus entirely on your core business, whilst we ensure that your SAP systems run efficiently and smoothly.

FAQs - Frequently Asked Questions

What is ‘Basic Support’ in an SAP or IT context?

Basis Support refers to the basic level of support in the IT or SAP environment. It generally comprises the handling of incidents, access to standard support channels, and assistance with the use of existing systems without extensive customisation. Our products, RISE run&care and R/3 keep&care, are tailored to your specific requirements and are seamlessly provided by our sister company, CrossIT.

Is CrossIT part of scc?

CrossIT is part of the scc group of companies – this enables us to cover both core SAP technical issues and incorporate consultancy services. As our sister company, CrossIT has been working for over 19 years with clients of all sizes in the Austrian SAP core technology market. Thanks to seamless communication and close collaboration between us, we are able to ensure a high standard of service.

What does ‘support level’ mean?

A support level describes the division of IT support into different escalation levels. Basic support is the first level, covering simple enquiries, standard issues and initial solutions, before more complex cases are passed on to higher support levels.

What does Basic Support at scc include?

Basic Support at scc typically includes, amongst other things: - Assistance with standard enquiries and faults within the agreed scope of service - Access to defined support processes and tools - Assistance with system usage during day-to-day operations Basic Support is usually part of a multi-tiered service and support model, which can be expanded to include specialised consultancy and project services as required.

Which organisations is Basis Support suitable for?

Basis Support is suitable for organisations that: - operate a stable IT or SAP environment - require only occasional support in their day-to-day operations - do not require ongoing consultancy or optimisation services